A new report from the consumer advocacy group Public Knowledge estimates that roughly 1 in 4 U.S. households have a phone account that is currently in service or on its way to service.
Public Knowledge has also discovered that consumers are paying up to $300 for cell phone service when they’re not in a contract with the service provider.
The report, which was released today, shows that while Verizon has been known to have problems with customer service, it has not been so bad that consumers have seen a bill.
Public Knowledge says that Verizon accounts for approximately 1.2 million customers.
“The average cost for cell service is $50 per month.
The average cost of service for non-contract customers is $15 per month,” said Public Knowledge Senior Vice President of Consumer Advocacy, Dan DeSimone.
“So, we are seeing consumers who are paying $50 a month for service, but still getting zero for the service.
There is a wide range of rates and charges for cell services, but in the case of a contract, it can be anywhere from $25 to $50, depending on the location.
If a customer has to pay a bill, it should not be as big of a deal as it is for a customer who is in a non-cancellation agreement with a Verizon service provider.”
In terms of where Verizon ranks, it is number one in the nation in terms of churn.
While Verizon is on top of churn, it’s not at the top of its business and is ranked below AT&T, Sprint, T-Mobile, Verizon Wireless, and U.C. Davis.
When we compared the average cost per monthly service, we found that it is actually less expensive than in a cancellation agreement with any other provider.
So, if you have a plan that is a contract for the month and you want to cancel that contract, you should be able to do so with a reasonable price,” said DeSimones.
In addition, Verizon’s rates are lower than those of the other carriers.
Even though consumers have been paying more, the numbers are still lower than the average for any other U.A. country.
Verizon said in a statement to Mashable: “We take our commitment to quality and customer satisfaction very seriously.
We have an aggressive and focused approach to service and billing.
We work closely with our network and our customers to provide them with the best possible service, while protecting their rights.
“The company said it will continue to work with the Consumer Financial Protection Bureau (CFPB) and its consumer protection division to make improvements in how it provides cell phone services.